HOOVER® ONEPWR™ FloorMate JET™ Return Policy

If for any reason you are not fully satisfied with your Hoover® ONEPWR™ FloorMate JET™ hard floor cleaner, simply return it within the 30-day trial period for a full credit or refund.* Just follow the simple and convenient return instructions below. There's no cost to you to return your FloorMate JET™ purchased through this offer, if it is returned within the 30-day trial period. Hoover will cover the cost.

  1. Contact our Customer Care team for instructions and to request a free return label, by calling toll-free, 1-800-944-9200.
  2. Repackage products in the original box.
    If returning in original box (preferred as carton artwork already has the necessary labels) make sure no warning labels are covered by the return shipping label.
    If not returning in original box, lithium-ion shipping warning label is required to be applied in addition to the return shipping label.
  3. Leave box at any FEDEX pick up location or drop off station.
  4. Allow 4 weeks from receipt of merchandise for a refund or credit to be issued.

*Product must be returned with all parts and components (including batteries) as it was received. Cost of missing parts and components will be deducted from the refund or credit at Hoover’s discretion.

Return Address:
TTI Floor Care North America
ATTN Returns – PO#
2119C Burton Branch Rd
Cookeville, TN 38506

Credits are issued via the payment method used for original purchase. Beyond 30 days, credits will only be issued when Hoover determines that the return is due to a mistake made by Hoover on the original order. Products sent to Hoover will not be returned to sender whether credit is issued or not. Shipping charges are not credited. Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted. Please allow 4-6 weeks for processing of a return.

For any other questions, please contact customer service at (800) 944-9200 Monday - Friday 9:00 a.m. to 6:00 p.m. (ET).